SHIPPING POLICY

Last Updated: 8 September 2026

Thank you for shopping with Beautyskinlab. This Shipping Policy explains how orders placed through beautyskinlab.ae are processed, shipped, and delivered.

Beautyskinlab is operated by Beautyskinlab FZ LLC, a company registered in the United Arab Emirates.

1. ORDER PROCESSING

Orders are processed after successful order confirmation and payment verification.

Processing times may vary depending on product availability, payment verification, public holidays, pre-orders, and whether the product is stocked locally or shipped from outside the UAE.

Orders placed during promotional periods, holidays, product launches, or periods of unusually high order volume may require additional processing time.

2. UAE DELIVERY

We deliver to eligible locations throughout the United Arab Emirates.

Standard UAE Delivery

Estimated Delivery: 1–2 business days
Daily Order Cut-Off: 5:00 AM
Delivery Window: 2:00 PM–9:00 PM

Orders received after the 5:00 AM cut-off may be processed with the following delivery cycle.

Our courier operates within a delivery window of approximately 2:00 PM to 9:00 PM. Customers cannot select or request an exact delivery time within this window.

Delivery times are estimates and may vary depending on the destination, courier operations, public holidays, weather, traffic, order volume, or other circumstances outside our reasonable control.

Temperature-Controlled Delivery

Where applicable, Beautyskinlab uses a temperature-controlled delivery system for selected UAE shipments.

This shipping method is used to help protect products from excessive heat during transportation and to maintain appropriate product handling and quality, particularly during the UAE's hot weather conditions.

Temperature-controlled delivery does not replace any specific storage instructions provided by the product manufacturer. Customers should follow the storage instructions shown on the product packaging after receiving their order.

Products Shipped From Outside the UAE

Please note that some products may be sourced or shipped from outside the UAE.

For these products, the estimated delivery time may be up to approximately 7 business days, depending on product availability, international transportation, customs clearance, and courier operations.

The estimated delivery period for an internationally sourced item may be different from our standard 1–2 business-day UAE delivery service.

Where applicable, customers should review any product-specific shipping information displayed on the product page before ordering.

3. SHIPPING CHARGES

Applicable shipping charges will normally be displayed at checkout before the customer completes the order.

Shipping charges may vary depending on the destination, product, shipment size or weight, delivery method, and any special handling requirements.

4. INTERNATIONAL SHIPPING

International shipping may be available to selected countries and destinations.

International delivery times and charges depend on the destination, shipment weight, product type, courier service, customs requirements, and applicable import regulations.

Availability of international shipping at checkout does not guarantee that every product can legally or practically be shipped to every destination.

Beautyskinlab reserves the right to contact the customer, change the available shipping method, or cancel and refund an affected order if a product cannot be shipped to the selected destination.

5. CUSTOMS, DUTIES & IMPORT REQUIREMENTS

International shipments may be subject to customs clearance, import duties, taxes, fees, inspections, or other requirements imposed by the destination country.

Unless otherwise expressly stated at checkout, the recipient is responsible for any applicable import duties, taxes, customs charges, clearance fees, or other destination-country charges.

Customers are responsible for ensuring that the products they order are permitted to be imported into their destination country.

Beautyskinlab cannot guarantee customs-clearance times or decisions made by customs or other government authorities.

6. SHIPPING RESTRICTIONS

Some products may be subject to courier, customs, airline, temperature, destination-country, or other shipping restrictions.

Certain professional or specially handled products may not be eligible for standard or international shipping.

Beautyskinlab reserves the right to decline or cancel shipment of an item where shipping would be prohibited, restricted, unsafe, or impractical.

If an affected order has already been paid, we will contact the customer regarding the available options.

7. DELIVERY ADDRESS & CONTACT DETAILS

Customers are responsible for providing a complete and accurate delivery address, mobile number, and other required delivery information when placing an order.

Please review your shipping information carefully before completing checkout.

If you notice an error after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or handed to the courier.

Beautyskinlab is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer, except where otherwise required by applicable law.

8. DELIVERY ATTEMPTS & UNCLAIMED ORDERS

Customers should ensure that they or an authorized recipient are available to receive the shipment during the applicable delivery period.

If delivery cannot be completed, the courier may contact the recipient or attempt redelivery according to the courier's procedures.

Additional shipping or redelivery charges may apply where an order is returned because of an incorrect address, repeated unsuccessful delivery attempts, refusal to accept the shipment, or failure to collect or receive the shipment.

9. ORDER TRACKING

Where tracking is available, customers may receive tracking information after their order has been dispatched.

Tracking information may take some time to become active after the shipment has been handed to the courier.

10. DELIVERY DELAYS

All delivery times stated on our website are estimates and not guaranteed delivery appointments.

Delivery may be affected by circumstances outside Beautyskinlab's reasonable control, including customs procedures, weather conditions, traffic, courier disruptions, public holidays, flight delays, government restrictions, international transportation delays, or other logistical circumstances.

We will make reasonable efforts to assist customers with significant delivery issues.

11. DAMAGED OR INCORRECT ORDERS

Please inspect your order as soon as possible after delivery.

If you receive an incorrect item or an item that appears to have been damaged during delivery, please contact our customer service team promptly and provide:

• Your order number

• Photographs of the product

• Photographs of the shipping packaging

• A brief description of the issue

Please retain the product and its original packaging while your case is being reviewed.

Eligibility for replacement, refund, or another resolution will be determined in accordance with our Refund & Return Policy and applicable consumer-protection requirements.

12. LOST SHIPMENTS

If tracking indicates an unusual delay or you believe your shipment may have been lost, please contact us.

Beautyskinlab will work with the applicable courier to investigate the shipment.

A refund, replacement, or other appropriate resolution will be considered following the courier investigation and in accordance with our policies and applicable law.

13. CONTACT US

For shipping and delivery inquiries, please contact:

Beautyskinlab FZ LLC
Compass Building, Al Shohada Road
Al Hamra, Ras Al Khaimah
United Arab Emirates

International Customer Support – Spain
WhatsApp: +34 XXX XXX XXX

Email: beautyskinlabonline@gmail.com
Website: beautyskinlab.ae

When contacting us regarding an existing shipment, please include your order number so we can assist you more efficiently.

© 2026 Beautyskinlab FZ LLC. All rights reserved.