PRIVACY POLICY

Last Updated: 8 September 2026

This Privacy Policy describes how Beautyskinlab FZ LLC (“Beautyskinlab,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information when you visit, use our services, make a purchase from beautyskinlab.ae, communicate with us, or otherwise interact with Beautyskinlab.

Beautyskinlab FZ LLC is a company registered in the United Arab Emirates.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy, subject to your rights under applicable law.

1. INFORMATION WE COLLECT

Depending on how you interact with Beautyskinlab, we may collect information such as:

• Name

• Billing and shipping address

• Email address

• Telephone or WhatsApp number

• Order and transaction information

• Products purchased or viewed

• Customer account information

• Communications with our customer service team

• Return and refund information

• Delivery information

• Device and browser information

• IP address and approximate location derived from technical information

• Website activity and interaction information

• Marketing and communication preferences

• Information necessary for fraud prevention and transaction security

We only seek to collect personal information reasonably necessary for our business operations, transactions, legal obligations, and customer services.

2. PAYMENT INFORMATION

Payments may be processed through Shopify and/or third-party payment service providers made available through our store.

Beautyskinlab does not normally receive or store your complete payment-card number, CVV, PIN, or banking credentials when payments are processed securely by an authorized third-party payment provider.

Payment providers may independently collect and process information necessary to authorize, verify, secure, and complete your transaction according to their own privacy and security practices.

3. HOW WE USE YOUR INFORMATION

We may use personal information to:

• Process and fulfill orders;

• Verify payments and transactions;

• Arrange shipping and delivery;

• Provide order updates and tracking information;

• Process returns, refunds, and exchanges;

• Respond to customer inquiries;

• Provide customer support through email, WhatsApp, or other designated channels;

• Maintain customer accounts;

• Detect or prevent fraud, misuse, and unauthorized transactions;

• Protect the security of our website and business;

• Improve our website, products, and customer experience;

• Maintain business and transaction records;

• Comply with applicable legal, accounting, regulatory, or tax requirements;

• Manage disputes or legal claims; and

• Send marketing communications where permitted by applicable law.

4. SHOPIFY

Our online store is operated using Shopify.

Shopify may process certain personal information on our behalf or as otherwise described in Shopify's applicable privacy documentation in order to provide e-commerce, hosting, checkout, security, analytics, and related services.

Your information may therefore be processed through Shopify's systems and infrastructure.

5. SERVICE PROVIDERS

We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.

These may include:

• Shopify and e-commerce technology providers;

• Payment gateways and payment processors;

• Banks and financial-service providers;

• Courier and delivery companies;

• Logistics and fulfillment providers;

• Customer-support and communication providers;

• Website hosting and technology providers;

• Fraud-prevention and security providers;

• Analytics providers;

• Professional advisers, accountants, auditors, or legal advisers; and

• Government, regulatory, judicial, or law-enforcement authorities where legally required.

We do not provide third parties with more personal information than is reasonably necessary for the relevant purpose, subject to applicable law and the independent obligations of those providers.

6. SHIPPING & COURIER INFORMATION

To deliver your order, we may provide relevant information to our courier or logistics provider, including your:

• Name;

• Delivery address;

• Telephone number;

• Order or shipment reference; and

• Other information reasonably necessary to complete delivery.

Courier and logistics companies may process this information according to their own legal and privacy obligations.

7. WHATSAPP & INTERNATIONAL CUSTOMER SUPPORT

Beautyskinlab may provide customer service through WhatsApp or other communication services.

Our designated international customer-support channel may operate using a Spain-based telephone number.

Using a Spanish or other international customer-support number does not mean that Beautyskinlab FZ LLC is registered or established in Spain. Beautyskinlab FZ LLC remains a United Arab Emirates registered company.

When communicating with us through WhatsApp or another third-party messaging platform, information may also be processed by the platform provider in accordance with its own privacy practices.

Please do not send passwords, OTP codes, PINs, complete payment-card numbers, CVVs, or other highly sensitive financial credentials through WhatsApp, email, or social media.

8. INTERNATIONAL DATA PROCESSING

Because Beautyskinlab uses international technology, payment, communications, logistics, and e-commerce service providers, personal information may be processed or stored in countries outside the United Arab Emirates.

Where required by applicable law, we take reasonable steps to ensure that international processing or transfers of personal information are handled using appropriate safeguards.

9. COOKIES & SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, local storage, and similar technologies.

These technologies may be used to:

• Keep the website functioning properly;

• Remember customer preferences;

• Maintain shopping-cart functionality;

• Support checkout and account functions;

• Improve website performance;

• Understand website usage;

• Detect fraud or security threats; and

• Support advertising or marketing where permitted.

You may be able to control certain cookies through your browser settings or through cookie/privacy controls made available on our website.

Disabling certain cookies may affect the functionality of the website.

10. MARKETING COMMUNICATIONS

Where permitted by applicable law, we may use your contact information to send information about Beautyskinlab products, promotions, new arrivals, offers, or other updates.

You may unsubscribe from marketing communications using the unsubscribe option provided in the communication or by contacting us.

Transactional communications relating to orders, payments, deliveries, security, or customer service may still be sent when necessary.

11. PERSONALIZED ADVERTISING & ANALYTICS

Beautyskinlab may use analytics, advertising, or marketing technologies to understand how customers interact with our website and to improve or promote our products.

Depending on the services enabled on our Shopify store, certain information about website activity may be shared with analytics or advertising partners.

Where consent or another legal requirement applies, such technologies will be used subject to applicable requirements and available privacy controls.

12. FRAUD PREVENTION & SECURITY

We may process transaction, device, order, payment, and technical information to identify potentially fraudulent, unauthorized, or suspicious activity.

An order may be reviewed, delayed, declined, or cancelled where we reasonably believe additional verification is necessary for transaction security or fraud prevention, subject to applicable law.

13. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Fulfill orders;

• Maintain transaction and accounting records;

• Provide customer service;

• Meet legal or regulatory obligations;

• Resolve disputes;

• Prevent fraud; and

• Enforce agreements.

Different categories of information may be retained for different periods depending on applicable legal and business requirements.

14. DATA SECURITY

Beautyskinlab takes reasonable administrative, organizational, and technical measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system, electronic transmission, or storage method can be guaranteed to be completely secure.

Customers are responsible for keeping their account credentials and passwords confidential.

15. YOUR PRIVACY RIGHTS

Depending on applicable law and your circumstances, you may have rights regarding your personal information, which may include the right to:

• Request information about personal data we process;

• Request access to certain personal information;

• Request correction of inaccurate information;

• Request deletion of personal information where legally applicable;

• Request restriction of certain processing;

• Object to certain processing where applicable;

• Withdraw consent where processing is based on consent; and

• Raise a concern regarding the handling of your personal information.

These rights may be subject to legal limitations or exceptions.

For example, Beautyskinlab may need to retain certain transaction information where required for accounting, fraud-prevention, legal, regulatory, or dispute-resolution purposes.

16. CHILDREN'S PRIVACY

Our website and online store are intended for general retail customers and are not specifically directed at children.

We do not knowingly seek to collect personal information from children in circumstances where parental or guardian consent is legally required.

If you believe a child has provided personal information to us improperly, please contact us.

17. THIRD-PARTY LINKS

Our website may contain links to third-party websites, applications, payment services, social-media platforms, or other external services.

Beautyskinlab is not responsible for the privacy practices of independent third parties.

We encourage customers to review the privacy policies of third-party services before providing personal information to them.

18. LEGAL DISCLOSURE

We may disclose personal information where reasonably necessary to:

• Comply with applicable law;

• Respond to lawful requests from government or regulatory authorities;

• Comply with court orders or legal proceedings;

• Investigate fraud or unlawful activity;

• Protect the rights, property, security, or legitimate interests of Beautyskinlab, our customers, or others; or

• Establish, exercise, or defend legal claims.

19. BUSINESS TRANSFERS

If Beautyskinlab undergoes a merger, acquisition, restructuring, financing, sale, or transfer of all or part of its business or assets, relevant customer information may be transferred as part of that transaction, subject to applicable legal requirements.

20. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, service providers, or applicable legal requirements.

The updated Privacy Policy will be published on our website with a revised Last Updated date.

21. UAE DATA PROTECTION

Beautyskinlab FZ LLC processes personal information subject to applicable United Arab Emirates data-protection requirements, including applicable provisions of the UAE Personal Data Protection legislation.

Where another jurisdiction's privacy laws apply to a particular customer or processing activity, we will address applicable requirements as required by law.

22. CONTACT US

For privacy questions, requests regarding your personal information, or concerns about how your information is handled, please contact:

Beautyskinlab FZ LLC
Compass Building, Al Shohada Road
Al Hamra, Ras Al Khaimah
United Arab Emirates

International Customer Support – Spain
WhatsApp: +34 XXX XXX XXX

Email: beautyskinlabonline@gmail.com
Website: beautyskinlab.ae

Please write “Privacy Request” in the subject line when contacting us by email regarding your personal information.

© 2026 Beautyskinlab FZ LLC. All rights reserved.