Refund policy
Last Updated: 8 September 2026
Thank you for shopping with Beautyskinlab.
Beautyskinlab is operated by Beautyskinlab FZ LLC, a company registered in the United Arab Emirates.
Due to the nature of the beauty, skincare, cosmetic, personal-care and hygiene-sensitive products we sell, certain products are subject to return restrictions for health, hygiene, safety and product-integrity reasons.
Nothing in this policy is intended to limit any mandatory consumer rights available under applicable UAE law.
1. CHANGE-OF-MIND RETURNS
Please choose your products carefully before completing your purchase.
For hygiene, safety and product-integrity reasons, opened, used, tested, unsealed, damaged-after-delivery, or otherwise tampered-with cosmetics, skincare and personal-care products cannot normally be returned or exchanged because of a change of mind.
For an unused product to be considered for a discretionary change-of-mind return, it must:
Be unused and unopened;
Remain in its original sealed packaging;
Have all original labels and protective seals intact;
Be in the same resalable condition in which it was received; and
Be accompanied by proof of purchase.
Please contact us before returning any item. Do not send products back without receiving return instructions from Beautyskinlab.
Acceptance of a discretionary change-of-mind return is subject to our review and does not affect any mandatory rights available to customers under applicable law.
2. NON-RETURNABLE PRODUCTS
Except where a return, replacement, or refund is required under applicable law, we generally cannot accept returns of:
Opened or used cosmetics;
Opened or used skincare products;
Personal-care or hygiene-sensitive products after opening;
Products with broken or removed safety seals;
Products damaged after delivery because of improper use, handling, or storage;
Products not stored according to the manufacturer's instructions;
Products returned without their original packaging where this prevents verification of the item;
Gift cards or other non-returnable items where applicable; and
Products specifically identified as final sale or non-returnable, where permitted by applicable law.
A product being unsuitable for a customer's personal preference, skin type, preferred texture, scent, shade, or expected individual result does not automatically mean that the product is defective.
3. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If your order arrives damaged, defective, incomplete, or different from the product you ordered, please contact us as soon as reasonably possible after receiving the shipment.
Please provide:
Your order number;
Your full name;
Clear photographs of the product;
Photographs of the outer shipping packaging;
Photographs showing the damage, defect, or incorrect item;
Batch or lot information where relevant; and
A brief explanation of the issue.
Please keep the affected product, original packaging, labels and shipping materials until we complete our review.
Where the claim is verified, Beautyskinlab will provide an appropriate remedy in accordance with applicable UAE consumer-protection requirements, which may include replacement, return, repair where applicable, or refund.
4. PRODUCT PACKAGING
Manufacturers may periodically update product packaging, labels, bottle designs, boxes, ingredients, or other presentation details.
Minor differences between the product photograph displayed on our website and the manufacturer's current packaging do not necessarily mean that an incorrect or counterfeit product has been supplied.
However, if you believe you have received the wrong product, please contact us before opening or using it.
5. ALLERGIC REACTIONS & INDIVIDUAL RESULTS
Cosmetic and skincare products may affect individuals differently.
Customers are responsible for reviewing product ingredients, warnings and manufacturer instructions before use and, where appropriate, performing a patch test.
An individual sensitivity, personal preference, lack of expected cosmetic result, or reaction that does not result from a product defect does not automatically qualify a product for a refund.
This provision does not exclude any rights or remedies that a customer may have where a product is defective, unsafe, incorrectly described, or otherwise subject to mandatory consumer protections.
6. PROFESSIONAL PRODUCTS
Products identified as Professional, Professional Use, Available Upon Request, or similar may be subject to additional return restrictions due to their nature, handling, storage requirements, or intended professional use.
Professional customers are responsible for checking the product, packaging, storage requirements, and relevant manufacturer information before use.
If a professional product arrives damaged, defective, incomplete, or incorrect, please contact us before using the product.
7. TEMPERATURE-SENSITIVE PRODUCTS
Certain Beautyskinlab products may be transported using temperature-controlled or specially managed delivery methods.
Upon receiving a temperature-sensitive product, the customer is responsible for following the manufacturer's applicable storage instructions.
We may be unable to accept a return where a product has deteriorated because it was improperly stored or handled after successful delivery.
This does not affect the customer's rights where the product was already damaged, defective, or improperly handled before the customer received it.
8. CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible.
We will attempt to accommodate the cancellation if the order has not yet been processed or dispatched.
Once an order has been packed, handed to the courier, or dispatched, cancellation may no longer be possible and the applicable return conditions will apply.
9. REFUND PROCESS
Once an approved returned product has been received and inspected, we will notify you regarding the outcome of the return.
If a refund is approved, it will normally be issued to the original payment method, where technically possible.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment gateway, or payment provider.
Beautyskinlab does not control processing times imposed by banks or payment providers after a refund has been submitted.
10. SHIPPING COSTS
Where an item is verified as damaged, defective, incorrect, or otherwise eligible for a remedy under applicable law, Beautyskinlab will handle applicable return arrangements in accordance with legal requirements.
For a discretionary change-of-mind return accepted by Beautyskinlab, original shipping charges and return-delivery costs may be non-refundable or payable by the customer, to the extent permitted by applicable law.
11. REFUSED & UNCLAIMED SHIPMENTS
If a shipment is refused, repeatedly undeliverable, or returned because the customer supplied incorrect or incomplete delivery information, any applicable return, redelivery, or courier costs may be deducted from a discretionary refund where permitted by law.
This does not apply where the failure to deliver was caused by Beautyskinlab or where applicable law requires otherwise.
12. INTERNATIONAL ORDERS
International returns may be subject to additional courier, customs, import/export, and shipping requirements.
Please contact Beautyskinlab before attempting to return an international order.
Customs duties, import taxes, clearance fees, and similar charges paid directly to government authorities or third parties may not be refundable by Beautyskinlab unless otherwise required by applicable law.
13. ABUSE OF RETURN OR REFUND PROCESS
Beautyskinlab reserves the right to investigate refund or return requests where there are reasonable indications of fraud, misuse, product substitution, tampering, or abuse of our return process.
This provision does not restrict legitimate consumer complaints or any rights provided under applicable law.
14. UAE CONSUMER RIGHTS
This Refund & Return Policy is intended to operate in accordance with applicable United Arab Emirates consumer-protection and e-commerce legislation.
Where applicable law gives a customer a mandatory right to a refund, replacement, repair, return, or other remedy, those legal rights will take priority over any conflicting provision of this policy.
15. CONTACT US
For return, refund, damaged-product, or order-related inquiries, please contact:
Beautyskinlab FZ LLC
Compass Building, Al Shohada Road
Al Hamra, Ras Al Khaimah
United Arab Emirates
International Customer Support – Spain
WhatsApp: +34 XXX XXX XXX
Email: beautyskinlabonline@gmail.com
Website: beautyskinlab.ae
When contacting us regarding an existing order, please include your order number and relevant photographs or supporting information.
© 2026 Beautyskinlab FZ LLC. All rights reserved.